FAQ
What is your refund and returns policy?
We do not offer returns or refunds. Please choose wisely upon purchasing & fully read the product description for all product information.
Reach out to hello@kelseydesignco.com if you are looking for more videos or photos than what is provided on each product page.
Shipping charges are non-refundable.
*Please note: USPS, UPS, & FedEx are experiencing delays that are out of our control.
Buyer will be responsible for any unexpected import duties or charges upon delivery.
Packages that have been returned to us as "undeliverable" are subject to re-shipping at buyer’s expense, and initial shipping charges are non-refundable.
Where do you ship from?
All products are shipped from New York, USA. Please allow up to 5 business days for your order to be shipped.
Need the item sooner? Email hello@kelseydesignco.com
I live outside of the United States. Can I still buy your artwork?
Yes! For international shipments, e-mail us at hello@kelseydesignco.com for your own personal quote! We will get back to you within 24 hours. Buyer will be responsible for any unexpected import duties or charges upon delivery.
What do I do if my purchase arrives damaged?
If your purchase arrives and has endured damage during shipping, please email hello@kelseydesignco.com. All packages are insured upon shipment.
In your email, please include the following:
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Order Number
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Attached photos of the package prior to opening
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Photos of the damage to your purchase
I'm local to the NYC/Tri-State area and want to arrange a pickup order. How do I go about doing so?
If you are local to the NYC/Tri-State area and would like to arrange a time to collect your purchase, please contact hello@kelseydesignco.com. A 10% discount will be provided for all pickup orders on original art. A custom code will be made for you to enter at checkout. Pickup orders for custom commissions will not include shipping costs in your quote.
What is your general pricing on custom commissions?
It is primarily dependent on the size of the canvas and the shipping location. Prices generally range from $200 for smaller paintings and $1500+ for extra large paintings. Inquire through here to get your custom quote!
What products do you use for your paintings?
All original artwork is on gallery wrapped cotton canvas. Each piece is made with acrylics, molding paste and finished with UV-protective varnish. See each product description for more details.
Do you provide frames?
Yes! Before your purchase, please email us at hello@kelseydesignco.com for a custom frame quote for your new artwork. Custom frames may take up to an additional 4 weeks to ship with your new artwork.
How do I clean my artwork?
Use a clean, dry, soft cloth (microfiber is great), a soft paintbrush, or an unused duster to gently wipe away any dust from the artwork.
How do I hang my artwork?
We recommend using any canvas hanging kit from your local hardware store. We recommend using cleats for large canvases, or canvas grips for smaller canvases. You may also hang your artwork with nails/screws if desired.
I want to buy a gift card. How do I go about purchasing?
I'm interested in preserving my wedding bouquet or other flowers. How do I go about booking?
Kelsey Design Co. is only accepting bouquet preservations in the Hudson Valley, NY area. They will need to be dropped off the next day or two days after your event. This is in order to get the freshest possible blooms to dry. The fresher the flowers, the better the coloring and outcome of the preservation process. I do not accept flowers shipped overnight at the moment. Click here to reserve your date!
